Important Information
Policies
To help make your stay at The Whitehall Hotel - BW Premier Collection in Chicago as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies designed to keep stays simple, clear, and consistent.
Policies at The Whitehall Hotel Chicago are structured to ensure clarity across all services. From check-in procedures to room usage and amenities access, guidelines support a smooth and predictable stay for all guests.
- Check-In and Check-Out
Check-in typically begins in the afternoon, while check-out is scheduled for late morning.
- Identification Requirements
Guests must present a valid government-issued ID and credit card upon arrival.
- Deposit Policy
A credit card authorization is generally required for incidental charges.
- Smoking Policy
The hotel operates as a non-smoking property indoors.
- Pet Policy
Pets may be allowed under specific policies, often with additional fees.
- Cancellation Policy
Cancellation terms vary depending on the booking type, with flexible and non-refundable options available.